The PowerSpout ordering process is built for precision. Rather than adding items straight to a shopping cart, you first build a complete solution — every component matched to your site conditions — and have it reviewed by a hydro specialist before any order is placed.
Micro-hydro is site-specific. The right turbine, nozzle, screen and controller depend on your head, flow and load voltage, and a wrong screen or jet set is an expensive mistake to unwind. The review step exists so a person who knows these systems checks your parts list before you pay for anything.
The short version:
| Term | What it means |
|---|---|
| Solution | Your complete, saved system design — the parts list, quantities, site answers, delivery address and freight grouping, all held together under one reference. A solution is not an order. Nothing is charged and nothing is reserved until you place the order at the end. |
| Solution Bundle | The page where a solution is built and edited. It opens pre-loaded from your calculator result. |
| Component / line item | One product on your parts list — the turbine, the PowerClamp, the intake screen, and so on. Each is priced and shipped as its own item, which is why you can adjust them individually. |
| Token | The unique code that identifies your solution (e.g. a3f9cc7e…). It appears at the top of the bundle page once you save. The token is also the link — anyone you give it to, who is logged in, can open the same solution. |
| Calculation Code | The reference from the calculator (e.g. PS16835). It ties your solution back to the hydrology figures it was built from, so a reviewer can check the parts against your actual site. |
| Review | A hydro specialist — your dealer, or the PowerSpout team — checks the parts list against your site data and either approves it or sends it back with changes. |
| Approved | The status your solution reaches once a reviewer has signed it off. The Place order(s) button only becomes available after this. |
| Revision | A reviewed solution that came back with changes. You will see the reviewer's note and the updated parts list, and you confirm before it can be approved. |
| Consignment / freight group | One physical shipment. A solution is usually split into several consignments because of courier weight and size limits — which is why you may receive more than one invoice for a single solution. |
| Draft order | The Shopify order created from your approved solution — one per consignment. You receive a Pay now link for each. |
| Dealer | An independent PowerSpout specialist covering a country or region. They design, supply and support systems locally, in your language and time zone. |
Start here: Open the Calculator
The calculator is the starting point for every order. It takes your site's hydrology data and works out which turbine and components are the right fit.
At the bottom of the calculator you will see a "Build my solution" button. Click it — this passes your results directly to the Solution Builder. You do not need to copy anything manually.
You are taken to: Solution Bundle
This is where your component list is assembled. The calculator results are already loaded — you will see every component recommended for your site, with quantities and pricing.
The page works through six numbered steps. Each one opens as you complete the one before it.
| Field | Where to find it | Why it matters |
|---|---|---|
| Calculation Code | Pre-filled from the calculator | Links your solution to the site data it was designed from |
| Valve Thread | Dropdown — BSP or NPT | Determines the nozzle and pipe fittings supplied |
| Delivery address | Address section | Pre-filled from your account; edit it for a drop-ship address. It also decides which dealer is recommended to you and what the freight will cost. |
| Freight groups | Freight section | Press Pack my order into consignments, then Get freight rates to see live shipping costs |
Press Save at any time. Your solution is stored against its token and you can come back to it whenever you like — nothing is sent to anyone by a plain save.
You must be logged in to save a solution. Create an account or log in before you start.
Think of the token URL as a living quote. Bookmark it, or note the code shown at the top of the page.
Nothing gets ordered until someone qualified has looked at your parts list. You have two ways to do that, and we strongly recommend the first.
Press Send to Dealer on the bundle page. A short panel opens with a list of PowerSpout dealers, each shown with the area they cover — for example:
Darren Cooper - Tas Energy and Heating (Australia)
Jacint Ponsa - Hidric Online, SL (Catalonia, Spain, France, Portugal)
The dealer covering your delivery country is pre-selected for you and marked Recommended. In almost every case that is the one to use — just press Send.
Why a dealer first?
If you deal with a PowerSpout dealer who is not on the list, choose Other — enter email address at the bottom of the dropdown and type their address in.
What happens when you send: your dealer receives an email containing your calculation code and a link to your solution. They open the same page you have been working on and can edit it directly.
If there is no dealer covering your area, or your dealer has referred you back to us, the solution can go to the PowerSpout team for review instead. The review itself works exactly the same way — only the reviewer differs.
Reviewing is a conversation, not a one-shot submission. Change a quantity, swap a screen, add a note, and press Send to PowerSpout review (or Send to Dealer) again. There is no limit, and no penalty for going back and forth until the design is right.
Each time you send, the solution returns to Pending review and the reviewer sees the current parts list.
Your solution shows a status badge at the top of the page:
| Badge | Meaning |
|---|---|
| Pending review | Sent, waiting for a reviewer to look at it |
| Revision sent | The reviewer made changes and returned it to you — read their note and check the updated list |
| Approved | Signed off. You can now place the order. |
| Ordered | Draft orders have been created and invoiced |
The reviewer may adjust quantities, swap components, or add a note explaining the change. You will be emailed when there is something to look at. If you receive a revision, review the updated list and send it back once you are happy with it.
You can keep working on your solution at any point — but note that editing the parts list clears an existing approval, and it will need to be reviewed again. That is deliberate: an approval applies to a specific parts list, not to the solution in general.
Once your solution shows Approved, the Place order(s) button becomes available.
Only the account that created the solution can place the order. If you are looking at a shared token link on a different account, you will not see the button. That is normal — a dealer reviewing your solution cannot order it out from under you, and vice versa.
Press Place order(s) and you will be asked to confirm two things:
Both boxes must be ticked to proceed.
Orders ship from New Zealand. International freight is calculated from your consignment groupings and destination. Use Get freight rates on the bundle page to see the cost before you commit.
What is the difference between a solution and an order?
A solution is a design — a saved, reviewable parts list with nothing charged and nothing reserved. An order is what gets created after the solution is approved and you press Place order(s). One solution normally becomes several orders, one per consignment.
Do I have to use a dealer?
No, but it is the recommended route and usually the fastest. A dealer in your area can advise on the parts of the installation PowerSpout does not supply and can support the system once it is running. If no dealer covers your area, send the solution to the PowerSpout team instead.
How do I know which dealer covers my area?
The area each dealer covers is shown in brackets next to their name in the Send to Dealer list, and the one matching your delivery country is pre-selected. You can also browse Find a Dealer for full profiles, languages spoken and contact details.
Can I send my solution back for review more than once?
Yes — as many times as you need. Adjust anything you like and press Send again; the solution returns to Pending review with your latest parts list. Going back and forth a few times is normal and expected.
Can I come back to my solution later?
Yes. It is saved against your token. Note the code shown at the top of the bundle page (e.g. a3f9cc…) and return to it any time at /pages/solution-bundle?token=YOUR_CODE.
Can I share my solution with someone else?
Yes. Anyone with the token URL who is logged in to a PowerSpout account can open and edit it. This is how dealers and customers work on the same design together.
I'm a dealer building a solution for my customer — what's the process?
Run the calculator, build the solution, then use Send to Dealer with Other — enter email address to pass the link to your customer. Dealer pricing is applied automatically when you are logged in to your dealer account. Whoever created the solution is the one who can place the order.
What is a freight group?
Each physical consignment is a freight group. International couriers limit weight and size per carton, so a solution is split across several. The bundle page shows the weight of each group live as you adjust items, and rates are quoted per group.
Why did I get several invoices for one solution?
Because one draft order is created per consignment. Each is invoiced and paid separately.
I added a component by SKU and the price looks wrong — what should I do?
Prices for manually added items come live from the PowerSpout store. If something looks off, note it in the notes field and send the solution for review — the reviewer will check it before approving.
I changed something after it was approved and the Place order button disappeared.
Editing the parts list clears the approval, because the approval applied to the previous list. Send it for review again and it will be signed off.
The Place order button is greyed out — why?
Either the solution is not yet approved, or you are viewing it on an account other than the one that created it. Contact the original account holder or the PowerSpout team.
Questions? Contact us
