Terms and Conditions of Sale and Use
1. Introduction
This website is operated by EcoInnovation LTD, a New Zealand–registered company trading globally in New Zealand Dollars (NZD). Throughout this site and these Terms and Conditions, the terms “we”, “us” and “our” refer to EcoInnovation LTD.
EcoInnovation offers this website, including all information, tools and services available from it, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree, you must not access the website or use any services.
EcoInnovation reserves the right to improve or modify products at any time and to amend these Terms and Conditions without notice. Specific terms may apply to individual products or services and, where applicable, will override these general Terms and Conditions. We reserve the right to refuse service to any person for any reason at any time.
2. Safety
EcoInnovation takes the safe and responsible handling of its products very seriously. We endeavour to reduce risks associated with the use of our turbines and related equipment and warn users of potential hazards in product documentation.
Customers must familiarise themselves thoroughly with all installation manuals and verify correct installation, operation and maintenance procedures before commencing installation. Customers who disregard hazards or instructions outlined in manuals do so entirely at their own risk.
EcoInnovation is not liable for damage caused by incorrect installation, charge controller failure, or failure of other system components. Electrical generators and motors must be handled, installed and operated with extreme care. We strongly recommend that systems are installed by suitably qualified professionals.
Voltage thresholds for homeowner installation vary by country but are typically limited to 75 Vdc and 50 Vac. Some jurisdictions allow installations up to 120 Vdc. EcoInnovation does not recommend self-installation unless the installer is suitably qualified and experienced, and then only within these limits. Grid-tied systems and higher-voltage MPPT applications must be installed by approved renewable energy installers and must comply with all applicable legislation.
3. Customer Site Data & Communication
Many EcoInnovation products are manufactured specifically for individual sites. We may therefore require accurate site and system information to design and manufacture your product correctly. All hydro turbines require a valid calculation using the appropriate calculation tool.
Our ability to deliver a suitable and successful solution depends on the accuracy and completeness of the information you provide. Requests for information must be responded to promptly and respectfully. We reserve the right to refuse service where required information is not provided, is materially inaccurate, or where communication is abusive. In such cases, any refund will be subject to our refund policy (Sections 14–17).
4. Warranties
EcoInnovation warrants all products manufactured by EcoInnovation for a minimum of 12 months, unless stated otherwise.
Unless explicitly stated, all warranties are return-to-base warranties. Returned items must be shipped to EcoInnovation at the purchaser’s expense. Customers must review warranty terms carefully before submitting a claim.
PowerSpout warranty terms for complete hydro and pump products are provided in the relevant PowerSpout warranty documentation. Other EcoInnovation products have warranty details specified in their respective manuals.
If genuine parts are fitted correctly to PowerSpout products within the original warranty period, the original warranty remains valid. If genuine parts are fitted outside the warranty period, a 6-month warranty applies to the replacement parts only.
Products supplied but not manufactured by EcoInnovation are covered by the original manufacturer’s warranty. EcoInnovation will honour such warranties where the manufacturer or supplier does so.
5. DIY Parts
DIY parts are supplied without warranty. Responsibility rests entirely with the designer or builder to ensure suitability for the intended application, including appropriate testing and validation.
6. Installation Warranties
EcoInnovation may install renewable energy systems in New Zealand or internationally, including remote locations. On-site warranties may be offered for an additional annual fee and must be quoted separately.
Standard product warranties do not include on-site service or repair. Unless otherwise agreed in writing, all goods must be returned to EcoInnovation for repair at the customer’s expense.
7. Payment
All invoices are issued and settled in New Zealand Dollars (NZD).
Where prices or totals are displayed in foreign currencies, such amounts are indicative only and provided for customer convenience. Currency conversions are based on mid-market rates at the time of display and do not reflect the final amount charged or refunded.
Payments are processed by third-party payment providers (including Shopify). A non-refundable payment processing fee of 2% is charged by Shopify and retained by the payment provider. This fee is not returned to EcoInnovation in the event of a refund or cancellation and will be deducted from any refund issued, to the extent permitted by New Zealand consumer law (see Sections 14–17).
8. Taxes
New Zealand GST is charged only on goods shipped to a New Zealand delivery address.
Export orders are not charged New Zealand GST. International customers may be liable for GST/VAT, customs duties, and import fees upon arrival in their country. These costs are not included in product prices, freight, or insurance and are the responsibility of the purchaser.
9. PowerSpout Dealers
Where possible, customers are encouraged to purchase PowerSpout products through authorised dealers. Purchasing locally may provide benefits such as local currency invoicing, customs handling, local consumer protections, and in-country technical support.
If no local dealer exists, we recommend purchasing through one of our GOLD dealers, who have the highest level of experience and can provide remote support.
10. Freight and Delivery
Order Processing Times
- In-stock items (no manufacturing): 1–2 working days
- Out-of-stock items (no manufacturing): 5–10 working days
- Manufactured items: 2–15 working days
EcoInnovation is closed from the Friday before Christmas until the second Monday of the New Year.
Freight Times Freight times are additional to processing times and exclude customs clearance delays.
Freight Insurance Insurance coverage depends on freight method and order value. Where insurance is optional and not purchased, the customer accepts full freight risk.
11. Freight Damage
Goods must be inspected on delivery prior to signing. Damage must be noted at delivery and reported within 5 working days with photographs. Failure to comply may void insurance coverage.
12. Limitation of Liability
EcoInnovation complies with the New Zealand Consumer Guarantees Act where applicable. Custom-made products are not consumer goods and are not eligible for return under consumer law.
EcoInnovation is not liable for damage arising from customer or third-party installation, misuse, or failure to comply with instructions or regulations. EcoInnovation is not liable for consequential losses, including those arising from regulator or third-party equipment failure.
13. Regulations
Customers must comply with all applicable electrical and safety regulations in their jurisdiction. EcoInnovation accepts no liability for breaches of local law by customers or contractors.
14. Returns and Order Cancellations
Returns and order cancellations require prior written approval from EcoInnovation, unless rights arise under the New Zealand Consumer Guarantees Act.
Approved returns or cancellations must comply with all applicable conditions set out in these Terms and Conditions. Where a return or cancellation is initiated by the customer and is not due to a fault with the goods, the customer acknowledges and agrees that unavoidable costs may be deducted from any refund.
For the avoidance of doubt, payment processing fees and foreign exchange losses apply equally to order cancellations and to physical returns, regardless of whether goods have been dispatched.
Customer-initiated cancellations or returns are subject to:
- Non-refundable third-party payment processing fees (including Shopify fees);
- Foreign exchange conversion losses, margins, and bank fees where payment was made in a currency other than NZD;
- Any applicable processing fees or deductions set out in Sections 7, 16, and 17.
Where goods are required to be returned, approved returns must be received by EcoInnovation within 14 days of return authorisation and must meet all return condition requirements.
15. Faulty Goods
All faulty goods must be returned for assessment. Refunds or replacements apply only where a manufacturing fault is confirmed. No refunds apply for misuse, incorrect installation, or R&D/DIY use.
16. Refunds
Refunds are processed in NZD only and exclude freight charges incurred by EcoInnovation.
For stock items not dispatched, a processing fee of $100 NZD or 10% (whichever is greater) applies. Custom-made items are non-refundable.
17. Refunds and Foreign Exchange Loss
All refunds are calculated, approved, and processed strictly in New Zealand Dollars (NZD).
For all customer-initiated cancellations or refunds, the original payment processing fee charged by third-party payment providers (including Shopify’s non-refundable 2% fee) will be deducted from the refund amount.
Where payment was made in a currency other than NZD, the refunded amount is subject to:
- Exchange rates in effect at the time of refund,
- Foreign exchange margins applied by the payment gateway,
- Additional fees or margins applied by the customer’s bank or card issuer.
EcoInnovation has no control over these exchange rates, margins, or fees and accepts no liability for currency conversion losses.
Accordingly, the final refunded amount may be materially less than the original amount paid, even where no additional cancellation or processing fees are applied by EcoInnovation.
Illustrative example (non‑binding): A payment of $1,000 USD may incur:
· Non-refundable payment processing fee (2%): $20 USD
· Foreign exchange conversion losses and margins (typically 3–5% for international transactions): $30–$50 USD
This may result in a total refund of approximately $930–$950 USD, depending on exchange rates and payment provider charges at the time of refund.
EcoInnovation is not responsible for currency fluctuations, exchange rate movements, or fees applied by payment processors or financial institutions.
18. Accuracy, Completeness and Timeliness of Information
EcoInnovation is not responsible if information provided on this site is inaccurate, incomplete, or outdated. Information is provided for general purposes only and should not be relied upon without consulting more accurate, complete, or timely sources.
Historical information on this site is for reference only. EcoInnovation may modify site content at any time without obligation to update existing information. Users are responsible for monitoring changes.
19. Intellectual Property Rights
All intellectual property rights in this site, including copyright in text, graphics, logos, software, and icons, are owned by or licensed to EcoInnovation.
Except as expressly permitted, no content from this site may be copied, adapted, stored, distributed, or reproduced without prior written consent from EcoInnovation.
20. Errors, Inaccuracies and Omissions
Occasionally, site information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability.
EcoInnovation reserves the right to correct errors, inaccuracies, or omissions and to change, update, or cancel orders if information is inaccurate, at any time and without prior notice, including after an order has been submitted.
21. Privacy Policy
EcoInnovation’s Privacy Policy governs the collection and use of personal information and applies to all use of this website. The Privacy Policy is available separately on this site.